Strategic Advisory Board Member

Photo_of_Carlos Pignataro

Carlos Pignataro, Chief Technology Officer

Division: Customer Experience (CX) Organization


Carlos Pignataro is an industry recognized expert on network and cloud architectures, and the Chief Technology Officer for Cisco’s Customer Experience (CX) organization. In his current role, he is charged with leading innovation work, driving technology delivery standards for excellence, and developing the career paths for current and future technical talent.

Carlos has built a 20+ year career driven by a passion and curiosity for technology excellence, outside-in thinking, and creating opportunity for technical professionals. He likes to think of innovation as a movement, and he cares deeply about making an impact for his customers, his teams, and the global community. He values working for a more diverse and inclusive technical community. He is the Cisco RTP site executive sponsor for four organizations: the Innovation community, the Conexión LatinX community, Women in Science & Engineering, and Emerging Talent at Cisco.

An innovative network thought leader, Carlos contributes to the networking industry across many areas. This includes co-authoring or editing more than 50 Internet RFCs, four networking books, and co-inventing over 200 Issued US Patents.

Carlos is a HITEC 100 awardee, a Fellow at the National Academy of Inventors, Stevie's Tech Innovator of the Year and Information Technology Executive of the Year, Fast Company's Innovative Leader of the Year, co-founder of the International Society of Service Innovation Professionals, recipient of dozens of industry awards including the IEEE Communications Society Industrial Innovation Award 2019, and he spreads the wealth, serving as adjunct faculty at North Carolina State University.

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