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Mediasite Monthly Windows Server Maintenance

NCSU sysnews - Thu, 03/05/2015 - 15:45
The monthly Windows Updates for the Mediasite servers will be installed between 5:00-6:00 am, on March 12th, 2015. There will be a brief (several minutes) outage when the database and file servers are rebooted, but no other interruptions are expected. The entire maintenance is expected to be brief, but we reserve the larger window in case of unexpected issues.
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Mediasite Maintenance

NCSU sysnews - Thu, 03/05/2015 - 15:43
The Mediasite servers will be upgraded to version 7.0.22. This is a minor update which does fix several bugs. There will be brief outages during the work. The work is expected to be done by 10:00 am, but we reserve the larger window in case of unforeseen contingencies.
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DELTA infrastructure maintenance - WolfWare and Proctoring s

NCSU sysnews - Thu, 03/05/2015 - 15:41
DELTA will be moving several file systems to newer hardware. The moves will cause outages of approximately 15 minutes each to WolfWare servers and to the DELTA Apps server which hosts the Proctoring software. While we expect the moves to take under an hour total, we are reserving the larger window to handle any unexpected eventualities. Additionally several patches will be applied to WolfWare
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DELTA infrastructure maintenance - WolfWare, Moodle, Collabo

NCSU sysnews - Thu, 03/05/2015 - 15:39
DELTA will be performing infrastructure maintenance on Monday, 3/09/2015. Part of this maintenance will cause intermittent outages of all DELTA services (WolfWare, Moodle, Collaborate, Mediasite) between 10:00 and 12:00 AM. Outages should not last more than 5-10 minutes at a time. Additionally, users may experience some sluggishness of the system at other times. We expect the maintenance to only take a couple of hours, but reserve the larger window for unexpected eventualities.
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WolfPrint Server OS Maintenance

NCSU sysnews - Thu, 03/05/2015 - 15:21
The Linux servers that are part of the WolfPrint system will be rebooted as part of the Linux OS patching for security updates being performed on Sunday, March 8. More info is available on the OS patches at:

https://sysnews.ncsu.edu/news/54f759dc

The impact on WolfPrint services is expected to be minimal due to redundant systems, however we expect there to be some outages:

Each server should take up to 10 minutes to reboot and finish applying the patch. The servers in the WolfPrint environment should be completed by 10am.

Printing from managed Windows machines, except in the College of Design when printing to the DesignPrint servers, should expect approximately a 10 minute down time between 9am and 10am.

Some documents printed to WolfPrint FollowMe release queues may not be available for release while the print server they are on is rebooting.
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SAS Hall network maintenance

NCSU sysnews - Thu, 03/05/2015 - 13:36
Comtech is planning to do some network maintenance that will require brief outages for various users who are connected to closets 1111, 4130, and 4254 in SAS Hall. We are planning to do this work next Monday morning (March 9th) beginning at 5am and ending no later than 7am.
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Some ServiceNow Emails delayed

NCSU sysnews - Thu, 03/05/2015 - 11:58
Due to a configuration error, some replies to servicenow incidents were delayed. This has been resolved.
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Github Upgrade

NCSU sysnews - Thu, 03/05/2015 - 10:38
--- FOLLOWUP POST: 2015-03-05 10:38:43 ---

Correction - the date is Friday, March 6th. Not the 7th as indicated in the original post.

--- ORIGINAL POST: 2015-03-05 10:34:04 ---

On March 7th, beginning at 7:30am, we will be taking the github.ncsu.edu service offline. During the outage no one will be able to login or interact with the service in any way.

We will be migrating the service to version 2.1.4: https://enterprise.github.com/releases#release-2.1.4

We do not expect the upgrade to take more than 30 minutes. In the event that more time is needed, we will update this status.

If you have any questions or issues, please contact the ITECS Helpdesk at eoshelp@ncsu.edu or 515-2458.
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Upgrading SCCM version to 2012 R2 CU2

NCSU sysnews - Thu, 03/05/2015 - 10:09
--- FOLLOWUP POST: 2015-03-05 10:09:35 ---

The upgrade has been completed successfully with no errors.

Over the next 10 days clients will check in and auto upgrade to the newest version.

Users who have the SCCM console installed and installed the console upgrade by going to the Software Center.

If you are you seeing issues please email activedirectory_sccm@help.ncsu.edu

--- ORIGINAL POST: 2015-03-05 03:00:07 ---

On Thursday March 5th the version of SCCM will be upgraded to 2012 R2 CU4. During the upgrade there will be no interruption of services to sysadmin or end users.

After the upgrade clients will be upgraded automatically over the next 10 days. The client install script will be edited to install the new version.

Installs of the SCCM console will continue to work, but will need to be upgraded in order to use new features and to gain access to new the Powershell cmdlets.
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Google Ending Google Apps Connector Support for BES

NCSU sysnews - Thu, 03/05/2015 - 09:36
--- FOLLOWUP POST: 2015-03-05 09:36:47 ---

The Google BES service will be shut down at 5pm today. Individuals with an account on our Google BES server have been notified via email about this change and available options.

--- ORIGINAL POST: 2015-03-05 03:00:07 ---

Earlier this year Google announced that it would end support for the Google Apps Connector for Blackberry Enterprise Server (BES) on March 5, 2015.

While OIT will end-of-life its BES server no later than March 5, 2015, we will be working with our BES customers to hopefully have them transitioned off the BES by 1/9/2015.

Individuals with an account on our Google BES server will be notified via email about this change and available options.
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Biltmore Hall scheduled network outage

NCSU sysnews - Thu, 03/05/2015 - 07:57
--- FOLLOWUP POST: 2015-03-05 07:57:06 ---

Day one of the network maintenance in Biltmore Hall has been completed. Service has been restored since 7am.

--- FOLLOWUP POST: 2015-03-03 08:52:16 ---

Correction/clarification - Biltmore Outages will be from 6am to 7am on March 5th & 6th. All services will be restored no later than 7am on those days.

--- ORIGINAL POST: 2015-03-03 08:21:41 ---

Comtech is planning to upgrade Biltmore Hall to the latest NCSU network architecture standards in the coming days. We will also be installing some new switches. In order to get started, we will need to do some preliminary work with the power connections/Tripp Lites. This requires a network outage. We are planning to do this Thursday, March 5th, and Friday, March 6th, from 6am to 7am both mornings. The network will be considered down during that time. All work will begin at 7 am and end no later than 8am of those days (1 hour maximum each day). All devices going to the telecom closets in Biltmore Hall will be affected by the network outage and this will include the wired network, the wireless network, phones, and VOIP.
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Google Ending Google Apps Connector Support for BES

NCSU sysnews - Thu, 03/05/2015 - 03:00
Earlier this year Google announced that it would end support for the Google Apps Connector for Blackberry Enterprise Server (BES) on March 5, 2015.

While OIT will end-of-life its BES server no later than March 5, 2015, we will be working with our BES customers to hopefully have them transitioned off the BES by 1/9/2015.

Individuals with an account on our Google BES server will be notified via email about this change and available options.
Categories: NCSU Feeds

Google Ending Google Apps Connector Support for BES

NCSU sysnews - Thu, 03/05/2015 - 03:00
As a reminder, Google announced early last year that they would end support for the Google Apps Connector for Blackberry Enterprise Server (BES) on March 5, 2015.

OIT will end-of-life the BES servers no later than March 5, 2015. We are in the process of notifying individuals that are still using BES services about this change and their available options.
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OIT Linux O/S patching for security updates

NCSU sysnews - Wed, 03/04/2015 - 14:15
The CSI group within OIT will be conducting Linux server reboots for application of new O/S kernel and security patches. Please keep in mind this is a daylight savings weekend so the 9:00am start time will 'really' be 8:00am pre-daylight savings.

The following services will be affected by sporatic outages as servers / services are cycled:

AFS ( BP and Unity cells ) Wolfware LVS ( Unity load balancers ) OIM ( database access from mysql02 ) MySQL Environment. Sysnews monitoring / paging. unity ldap. ftp. printing( Some have already been cycled ). Jabber ( chat ). Kerberos

Please note many of these servers / services are redundant enough to keep services running in some capacity during maintenance.
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'Phishing' emails circulating on-campus

NCSU sysnews - Wed, 03/04/2015 - 08:57
There currently are a couple of phishing emails circulating on-campus asking recipients to reply to the email with their University username and password or their Gmail password. One message states the request is related to a terror threat, while the other states that the Gmail account has been marked for deletion.

These are, of course, NOT legitimate emails and recipients should NOT respond to the emails.

The NC State Help Desk will NEVER ask a customer to confirm their identity by asking for their password. If you receive an email asking you to do that, it is definitely not legitimate and is most likely an attempt to steal your login credentials. You should not reply to or follow any links in the email.

If you would like to learn more about phishing, please take a look athttp://oit.ncsu.edu/email/phishing
Categories: NCSU Feeds

NCSU VPN Client Software Update

NCSU sysnews - Wed, 03/04/2015 - 06:23
--- FOLLOWUP POST: 2015-03-04 06:23:12 ---

Maintenance is complete.

--- FOLLOWUP POST: 2015-02-25 09:00:35 ---

The update is scheduled for Wednesday March 4th at 6am.

--- ORIGINAL POST: 2015-02-25 08:56:37 ---

The AnyConnect VPN client software for the NCSU VPN service will be upgraded to a new version. When a user logs into the VPN, the AnyConnect client on their workstation will automatically download and install the new version prior to connecting. Users still logged on to the VPN during this change window will not experience any outage and the VPN client will not be updated until they log out of the VPN and log back in.
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